Luxon Pay customer support: how to reach them (2026)
How to contact Luxon Pay support in 2026: 24/7 live chat, the support and complaints email addresses, and the published complaint-resolution timeline.
LUXON PAY SUPPORT
Luxon Pay is the youngest FCA-regulated e-wallet in our comparison set, launched in 2018 with deep roots in poker (GGPoker is its flagship partner). Of every wallet covered here, Luxon publishes the clearest support setup: 24/7 live chat, two dedicated email addresses, and a stated complaint-resolution timeline.
Open a Luxon Pay account →HOW TO CONTACT LUXON PAY SUPPORT
Luxon Pay's support page at luxon.com/support runs a live chat widget available 24/7. Click the circular icon in the bottom right of the page to talk to a member of the team directly.
Luxon Pay email support
General support questions go to support@luxon.com. Luxon Pay also runs a separate address for formal complaints, complaints@luxon.com, with a published handling process: you get an email acknowledgement, then an investigation that Luxon says typically takes a couple of days but can run up to 15 business days.
Luxon Pay Help Centre
The self-service Help Centre is split across help.luxon.com and luxon.com/help-centre/topics, covering Account, Account Setup, Currencies, Deposits, VIP, Security, Send & Request Money, and Withdrawals.
Sign up with Luxon Pay →For the VIP tiers, the 0% FX Noir tier and where Luxon Pay is accepted, see the full Luxon Pay review.