Payz customer support: how to reach them (2026)
How to contact Payz support in 2026: the 24-hour email and live chat, the dedicated APP Fraud claims address, and the full help centre category list.
PAYZ SUPPORT
Payz is the e-wallet formerly known as ecoPayz, run by PSI-Pay Ltd under FCA regulation since 2000. Of the wallets in our comparison set, Payz publishes the most detailed public support setup: a general email, a dedicated fraud-claims address, live chat, and a long list of help-centre categories.
Open a Payz account →HOW TO CONTACT PAYZ SUPPORT
Payz's Help & Support page at payz.com/help-support lists customer support as available 24 hours a day via live chat or email, plus a contact form on the Payz homepage.
Payz email support
General queries go to customersupport@payz.com. Payz also runs a separate address specifically for APP (Authorised Push Payment) fraud claims, appr@payz.com, a dedicated fraud-reporting channel that most other wallets in this category don't publish separately.
Payz live chat
Live chat is available through the account contact page at myaccount.payz.com/contactus for general inquiries and account issues.
Help centre categories
Payz's help centre is organised into a long list of topics, including account setup, managing transfers, login and password help, account level upgrades, deposit and withdrawal methods, the Payz Mastercard®, 2-Step Verification, Open Banking, funds protection, APP Fraud reimbursement, Travel Cashback, and promotion codes.
Sign up with Payz →For the five-tier VIP programme, fees and how Payz compares to Skrill and Neteller, see the full Payz review.