AstroPay customer support: how to reach them (2026)
How to contact AstroPay support in 2026: the in-app help centre, the public status page, and why there's no published phone number or email.
ASTROPAY SUPPORT
AstroPay is a mobile-first product, and its support model follows the same pattern: the main channel is inside the app once you're logged in, rather than a public phone line or email address on the marketing site.
Open an AstroPay account →HOW TO CONTACT ASTROPAY SUPPORT
AstroPay's own homepage lists a Help Centre at app.astropay.com/help and states 24/7 customer support is available, but it does not publish a direct phone number or public email address on that page. In practice, that means the fastest route is logging into the AstroPay app and opening support from there rather than searching for a contact address on the open web.
AstroPay status page
AstroPay runs a public status page at status.astropay.com, showing the operational state of its services. It's worth checking there first if a deposit or card payment seems to be failing across the board, since it can save a support ticket if the issue is a known, already-flagged outage rather than something specific to your account.
What to expect
Because AstroPay doesn't publish a support phone number, response times aren't publicly quoted either. Our review of the wallet found in-app chat support generally responsive during business hours, with slower turnaround on weekends historically reported by users, particularly in South America. AstroPay has been closing that gap by expanding its LATAM support team.
Sign up with AstroPay →For the full deposit flow, fees, and where AstroPay is strongest, see the AstroPay review and our best AstroPay betting sites guide.